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IT Support You Can Count On

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Business IT Support

Fully inclusive and managed Business IT Support for complete peace of mind

Unlimited Remote Support

Unlike some companies, FenStar provides unlimited remote desktop and telephone support for all users. Many problems can be resolved without the need for a visit.

Fast & Reliable Response Times

Any modern day business relies on its IT systems. FenStar IT delivers a fast response to emergencies even outside of normal business hours.

Remote Server Monitoring

FenStar IT Business Support includes pro-active monitoring software for servers. As a result we are alerted to most potential problems before they arise.

Flexible & Adaptable Terms

We don’t like lengthy and complicated contracts. That’s why we don’t use them. Our support package comes with the option to cancel with just one months’ notice.

Competitive Hourly Rates

For customers using the Business Support Service, onsite visits are charged at a reduced rate, £40.00+VAT Per Hour. Travelling time is not charged.

Full Range of Services & Support

The service includes support for peripherals and jargon free advice. From Cloud Computing to in-house Server systems, FenStar IT has you covered.

Free Initial Audit

Included with FenStar IT’s Business IT Support Package is a free initial audit. All PCs and Servers will be checked for security issues such as missing anti-virus and Windows Updates, and a map of your network will be produced as well as other key information needed to supply you with the best service possible. This visit can be scheduled either during business hours or outside to minimise disruption to your staff. FenStar IT will require approximately 30 minutes per PC to gather information and address any security concerns.

New Equipment Sales and Advice

Modern businesses can sometimes struggle to stay up to date with their IT systems. With technology constantly changing and being updated, FenStar IT can help you keep up. From new Laptops and Desktops, to Servers and network equipment, FenStar IT offers competitively priced, high quality equipment to help your business be more productive. 

Key Features

A few reasons to use our business IT support service

 Microsoft Windows PC Support

 

Unlimited telephone, email and remote support

24/7 response to emergencies

Support for printers and other peripheral devices

Prioritised emergency response to critical issues

Support for Microsoft operating systems and software

Jargon free, friendly and helpful assistance for users

Assistance with third party software such as Sage

 

 Microsoft Server Support

 

Active Server monitoring

24/7 response to emergencies

Periodic backup and restore checks

Prioritised out-of-hours emergency response

Administration such as addition of users

Microsoft Exchange Server and email management

Support for Virtualised Servers

 

Discounts for Charities

We appreciate the good work that charities carry out, that’s why we offer a 10% discount on the annual support cost for all registered charities.

Onsite Charges

Site visits are charged at a reduced rate of £40.00+VAT Per Hour for IT support package customers. Business IT support customers are not charged for travelling time, you only pay for the time spent at your premises.

Our business IT support service is primarily operated in the area shown below. If you are outside of this area please get in touch for a personalised quote.

Residential IT Support Coverage

Ad-Hoc Business Support

On demand assistance when you need it

Modern businesses can sometimes struggle to stay up to date with their IT systems. With technology constantly changing and being updated, FenStar IT can help you keep up. From new Laptops and Desktops, to Servers and network equipment, FenStar IT offers competitively priced, high quality equipment to help your business be more productive. 

Additional Services

Get in touch now for a quote for any of the following:

Network Security Advice & Upgrades

Desktop & Laptop Virus Removal

Offsite Backup & Service Continuity

Exchange Email & Spam Filtering

Network Surveys & Installations

Office 365 Hosted Exchange Email